Free shipping is to any business or residence in the lower 48. Our heavy duty fire pits are shipped on an 18 wheeler that will have a lift gate. The freight carrier will only deliver curb side, so be sure to have some strong friends to help get your pit to your backyard. 2 -5 strong friends depending on the fire pit. Our pits are beefy and weigh between 100 pounds and 400 pounds depending on what size.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and depending on the shipping provider. Most orders ship with in 5-7 business days from our warehouse. Once your HEAVY DUTY FIRE PIT ships you'll receive an email complete with freight contact and tracking information. Shipping dates are only estimates.
You may return new, unopened items within 30 days of delivery less shipping and a 20% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Be sure to inspect all shipments for any freight damage. A claim must be filed with the carrier for any damage at the time of delivery. DO NOT receive any damaged products.